Frequently Asked Questions

Placing an order is simple:

1. Browse our products and add items to your cart
2. Click the cart icon and review your items
3. Fill in your delivery details (name, phone, address)
4. Choose your payment method (Paystack, Bank Transfer, or Pay on Delivery)
5. Submit your order request
6. We'll confirm your order via WhatsApp or phone call
7. Once confirmed, proceed to payment

Note: All orders require manual confirmation before payment to ensure availability and accurate delivery details.

Before Confirmation: You can modify or cancel your order request anytime before we confirm it.

After Confirmation: Contact us immediately via WhatsApp or phone. We'll try our best to accommodate changes, but this depends on the processing status.

After Payment: Cancellations may be subject to a restocking fee. Please refer to our Return Policy.

We strive for accurate photos, but slight color variations may occur due to:

• Your screen settings and brightness
• Lighting conditions in photos
• Natural variations in materials (wood grain, fabric texture)

If you're unsure about a color, please contact us for more photos or visit our showroom to see items in person.

No, customization is not available. All our furniture is imported and comes in standard sizes and colors as shown in the product listings.

However, we offer a wide variety of styles, colors, and sizes across our product range. We recommend:

• Browsing our full catalog to find the perfect match for your space
• Checking product dimensions carefully before ordering
• Contacting us if you need help finding a specific style or size
• Viewing multiple angles of products in our photos

Need assistance? Contact us and we'll help you find the best furniture options for your needs:

• WhatsApp:
• Phone: +2348139255371
• Email: captainmvcr@gmail.com

Lagos Mainland: Same day delivery (prior to time of purchase)

Lagos Island: Same day delivery (prior to time of purchase)

Other States: 5-14 business days (might arrive earlier, all is under probability)

Note: Delivery times may vary during peak seasons. We'll provide a specific timeline when confirming your order.

Delivery fees depend on your location and order size:

• Lagos (within city): ₦3,000 - ₦8,000
• Lagos (outskirts): ₦8,000 - ₦15,000
• Other states: Varies by location

Free Delivery: Orders above ₦200,000 within Lagos qualify for free delivery!

The exact delivery fee will be confirmed when we process your order.

Yes! We provide professional assembly and installation services:

• Basic Assembly: Included for most items (beds, wardrobes, chairs)
• Complex Installation: May incur additional fees (wall units, large setups)
• Wallpaper Installation: Available on request

Our skilled team will assemble your furniture at your preferred location. Just let us know your requirements when placing your order!

We keep you updated throughout the delivery process:

1. Order confirmed via WhatsApp/SMS
2. Production/packaging update
3. Dispatch notification with estimated delivery date
4. Delivery team contacts you on delivery day

You can also check your order status anytime by contacting us with your order reference number.

We accept multiple payment methods for your convenience:

• Card Payment: Visa, Mastercard, Verve (via Paystack)
• Bank Transfer: Direct transfer to our account
• USSD: Dial your bank's USSD code
• Pay on Delivery: Cash or POS payment when we deliver
• Installment: Available for orders above ₦100,000

All online payments are secured by Paystack.

Absolutely! Your payment security is our priority:

• We use Paystack, Nigeria's most trusted payment gateway
• All transactions are encrypted with 256-bit SSL
• We never store your card details
• PCI DSS compliant payment processing
• Instant payment confirmation

Your card information goes directly to Paystack - we never see or store it.

Yes! We offer flexible installment plans:

• Minimum Order: ₦100,000
• Down Payment: 50% upfront
• Balance: Pay remaining 50% before delivery
• Extended Plans: Available for orders above ₦500,000 (contact us)

Contact us to set up an installment plan tailored to your budget!

If your payment fails:

1. Check if funds were debited from your account
2. If debited, wait 24 hours - it will auto-reverse
3. Try a different payment method or card
4. Contact your bank to enable online transactions
5. Contact us if issues persist - we'll assist you

Pro Tip: Ensure your card has sufficient funds and is enabled for online payments.

We accept returns within 7 days of delivery if:

• Item is defective or damaged
• Wrong item was delivered
• Item differs significantly from description

Conditions:

• Item must be unused and in original packaging
• All accessories and tags must be included
• Photo evidence required for damage claims

See our full Return Policy for details.

Yes! All our products come with warranty coverage:

• Wooden Furniture: 6-12 months against manufacturing defects
• Upholstered Items: 6 months on frame, 3 months on fabric
• Mattresses: 12 months warranty
• Electronics: As per manufacturer's warranty

Warranty covers: Structural defects, joint failures, hardware issues

Not covered: Normal wear and tear, misuse, accidental damage

Report damage immediately upon delivery:

1. Inspect items before signing delivery receipt
2. Take clear photos of any damage
3. Note damage on delivery receipt if possible
4. Contact us within 24 hours via WhatsApp:
5. Send photos and order reference number
6. We'll arrange replacement or repair

Important: Do not assemble damaged items - this may void your warranty claim.